Please read the following before submitting return request:
- All returns must be in un-used, like-new condition with all original tags and packaging in tact.
- Any item that has been ridden in is considered used and not eligible for return.
- Merchandise with signs of use (wear, bugs, dirt, odors, animal hair, marks and scuffs, mounting marks) or in any condition other than new cannot be returned.
- Items that have been returned with missing parts, damaged bags and labels may be returned to the customer, or subject to a processing charge up to 25% to make the item suitable for resale.
- Any electronic item that has been removed from its original blister-packaging / with broken seals is considered non-returnable
- Any part which has signs of attempted install marks is considered non-returnable. Please ensure item is suitable for your Motorcycle/Snowmobile/ATV, etc... before purchase. We are more than happy to help you figure out fitment!
- The customer is responsible for all shipping costs incurred in shipping their product(s) to our Mount Pearl, NL head office.
- Never ship items back to manufacturer. All returns require an RA: (Returns Authorization number) before they can be shipped back to our Newfoundland head office. This can take 24-48 hours to receive.
- Customers have the ability to ship back their item with the courier of their choosing. We recommend couriers who offer tracking an insurance. Driven Powersports is not responsible for any packages lost by a third-party courier
- Returns must be pre-paid. Any packages returned to us shipped COD will be rejected and returned to sender.
- To avoid the possibility of your exchange item going out-of-stock in the time it takes to process your return, we suggest you place a new order you are looking to exchange for.
- Customers have the ability to ship back their item with the courier of their choosing. We recommend couriers who offer tracking an insurance. Driven Powersports is not responsible for any packages lost by a third-party courier
- For a comprehensive list of our returns and exchanges policies, please visit our Returns & Exchanges page here.
